Claims are at the heart of our organisation and our Claims Operations team aims to lead the way for IAG, by being agile, efficient and delivering world-leading claims experience for our customers. Our teams are designed to make it easier for customers to contact us and we aim to settle claims as quickly and easily as possible.
What you'll do:
As a Claims Consultant, you'll be the first person a customer talks to when they need to make a claim. You'll help them to lodge the claim and provide claims advice, processing and settlements for either Consumer and/or Banks products and services. You'll also ensure the customer understands what the next step is in the process for them.
You'll appreciate that we need to be here for our customers whenever they need us, so our Contact Centre is open 7 days a week (Monday to Friday, 8 am - 8 pm & Saturday, Sunday 9 am - 6 pm). Our Claims Consultants work a variety of shifts to cover these days & hours which may include one weekend day per fortnight.
What we're after:
- Strong customer service & claims experience and a passion for helping people
- Internal development opportunities
- Excellent written and verbal communication skills and an ability to have real and genuine conversations both over the phone and via email
- Proven ability to achieve results, taking ownership of any customer issues and using your initiative to provide a timely resolution
- An ability to manage several tasks at once and process high volumes of work accurately & efficiently
- Good computer skills with the ability to work with multiple systems
We are offering these position as work from home opportunities, therefore, you'll need the ability to work remotely. You will have an unlimited broadband connection and space to work at home.
Your experience to date will show you are a proven performer in the delivery of exceptional customer care in a structured environment and have developed the right skills and attitude to help our customers. You'll love that you get to make a real impact on New Zealander's lives and we'll be right there to give you all the support that you need in the role.
If you believe you have what it takes to excel in this role, then start applying now!