Mount Wellington
Full Time Job
Hourly Wage: Negotiable
Fine Wine Delivery
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Customer Service Administrator

Want to be part of a team that strives to always do the right thing for each other, the customer and our business? Then you may be just who we are looking for.

- Excellent opportunity to grow your career
- FMCG organisation with a family feel and customer-centricity
- Initial full-time contract until December 2020 with genuine potential for extension

We are completely and utterly devoted to quality, whether it's wine, craft beer, whisky or fine spirits. We represent 1000's of producers from all around the world and continue to explore our passion through an extensive in-house tasting program across our two Auckland superstores and successful online presence.

We offer our customers an exciting and ever-growing portfolio of Exclusive Brands. We are much more than just a "retail store".

This is a diverse role that will keep you on your toes, embracing both customer service at a close contact perspective via phone, email and social media.

You will answer incoming calls relating to orders or enquiries regarding the status of orders. The highest level of contact is via email so we require a person with exceptional administration skills and calmness under pressure to manage large volumes of communication between customers, our Warehouse Manager and our courier companies. You will also be managing our social media enquiries via Facebook Messenger.

Our goal is to consistently deliver an honest and deliberate customer experience so service and all it implies comes naturally to you. You are an exceptional communicator, driven to provide an exceptionally personalised service to our clients. You have strong administration experience, love liaising with customers and delivering a memorable experience.

We're social, exceptionally inviting and the type of business that leads from the front through innovation, selectiveness of exclusive products and innovation in the spirits space.

Hours are Monday to Friday, from 9 am to 5.30 pm.
Fine Wine Delivery
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