Grey Lynn
Full Time Job
Hourly Wage: Negotiable
Hoppers Garden Bar
2 Followers
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Front of house supervisor

Ensure the efficient management of the front of house and maintain food, service and health and safety standards to the establishment’s standards.

DUTIES AND RESPONSIBILITIES

• In conjunction with the Restaurant Manager, lead front of house staff - impart knowledge, skills and training to all front of house staff to ensure high standards.
• Identify, develop and maintain established policies and procedures.
• Receive and confirm reservations and ensure staff adherence to customer reservation procedures.
• Ensure the restaurant is correctly set up and clean before the operation opens for customers.
• Ensure the restaurant is correctly cleaned and re-set, as required, at the end of the day.
• Meet and greet customers and inform on food and beverage options.
• Liaise with kitchen staff to find out about specials and menu changes.
• Supervise and coordinate activities of front of house staff during a shift.
• Set procedures to ensure a high standard of customer service and customer satisfaction (in conjunction with the Restaurant Manager)
• Have extensive knowledge of local and international beverage trends.
• Assist to plan establishment beverage lists.
• Set policies and maintain standards for health & safety at work in all restaurant service areas (in conjunction with the Restaurant Manager)
• Ensure all equipment and work environments in the restaurant service areas are operational.
• Order and maintain (non-food) inventory to ensure efficient operations, when required.
• Meet with suppliers.
• Ensure compliance with cash management procedures.
• Ensure compliance with restaurant security procedures.
• Ensure compliance with the establishment’s host responsibility practices and adherence to sale and supply of alcohol regulations.
• Ensure customer enquiry and complaints procedures are maintained and ensure all enquiries and complaints are handled promptly and efficiently.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Uphold morale in the restaurant.
• Ensure relationship between front of house and kitchen staff is of a high standard.
• Any other duties the employer or Restaurant Manager may reasonably require.

PREFERRED COMPETENCIES

• Training skills
• Computer skills: Microsoft Office, restaurant management software
• Organisational and time management skills
• Outstanding knowledge of local and international food and beverage
• Wine and food matching skills

INTERPERSONAL & PERSONAL SKILLS

• Excellent customer service skills
• Excellent communication skills (written and oral)
• Motivational and leadership skills
• Problem-solving ability to resolve issues
• Knowledge of employment agreements
• Ability to delegate and give instructions
• Committed to team, establishment and excellence
• Positive attitude and outgoing personality
• Polite, friendly and helpful
• Ability to work competently under pressure
• Reliable & flexible to change
Hoppers Garden Bar
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