Full Time Job

Client Director

ArchiPro is an online platform for design and architecture, connecting homeowners, products and professionals for all things design and build.

We are one of NZ’s fastest growing technology companies. Located in our Parnell head office and now also in Sydney and Melbourne, we’re currently a team of more than 100 and recruiting to grow to a team of 200+ over the next year.

The strength of ArchiPro is our People. We have a strong emphasis on team culture and have brought together a group of like minded individuals who as well as working hard to create a world class platform, have fun along the way. We are agile, we work at pace and we embrace change.

About the Role

The primary goal of a Client Director is to be the key strategic advisor for your client portfolio and be at the forefront of the relationship they have with ArchiPro. Your goal is to retain and grow client relationships, therefore annual client spend, improve client retention rates, and pitch ArchiPro product and services.

You will be accountable and responsible for the delivery of, including but not limited to:

  • Client happiness through regular servicing and a high level of communication
  • Client retention through annual membership renewals
  • Client growth through pitching ArchiPro products and services
  • Oversee the successful fulfilment of your client activity on ArchiPro channels
  • Monthly client reporting
  • Weekly reporting on your own sales and activity KPIs
  • A minimum of 5 years sales/business development background
  • A minimum of 5 years client service background
  • A minimum of 3 years digital understanding/experience
  • Highly personable and confident
  • Highly relational and relationship driven
  • Strong commercial understanding and business acumen
  • Strong time management & multi tasking skills
  • Opportunity to join our ESOP Programme
  • Hybrid work arrangements
  • Long service leave programme
  • Dog friendly workplace
  • Team building functions and events
  • Fresh fruit and barista coffee

As the company continues to move from strength to strength, we are looking for ambitious, career-focused individuals with the right attitude and drive to succeed to join us on our journey.

The long term potential with ArchiPro is exponential, we have huge plans as we expand our New Zealand and Australian businesses into new and bigger global markets.