Full Time Job
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Retention Specialist

We are on a mission to transform how tradespeople run their businesses and have a positive impact on their life. We hire people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world.

Do you want to be part of one of the fastest-growing SaaS companies in Australasia? Always wanted to work at a values-led company that puts people and culture front and centre?

Not only will you be helping Tradify hit our aggressive growth goals, but you’ll also be making a measurable difference in the lives of thousands of tradies around the world. This role is responsible for expanding the revenue generated from our existing customer base. The ideal person loves building rapport with customers and is able to quickly identify growth opportunities for both the customer and Tradify.

You’re both a Hunter and Farmer, able to juggle looking for new opportunities with responding to ad hoc customer requests and on-the-spot training needs. Whilst your main goal will be to drive revenue expansion you’ll also be an important player in activities designed to improve customer retention.

On a typical day, you might:

  • Make calls to 40+ active customers to determine their interest in new features and add-ons as well as to ensure they have set up all of their team members in Tradify
  • Make customer calls in the evening a couple of nights per week to catch busy Australian Tradies
  • Provide suggestions on who we should be communicating with about new features and add-ons, working with both the Operations and Product teams to adjust call lists
  • Attend a product demo to learn about a new feature release
  • Lead pre-booked demos with customers to showcase additional features
  • Catch up with the Customer and Product teams to share any feedback you’re receiving from the conversations you’re having
  • Join a meeting to share ideas on how to drive usage and retention
  • Refer technical issues to the correct department

We offer a dynamic high-growth environment where people can learn and thrive. If you want a fast-paced, action-oriented and sometimes unpredictable and challenging work environment, you’ll fit right in. Fundamentally we want to solve big problems and build great products that people love and can’t live without.

For the right candidate, we offer competitive remuneration, Employee Share Options (ESOP), and a great working environment with monthly team lunches, Down Tools Days, volunteer days, Birthday leave, and a values-based culture. Interested? Want to know more? Get in touch.

1 Follower