Full Time Job
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ANZ Operations Specialist

We are on a mission to transform how tradespeople run their businesses and positively impact their lives. We hire people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world. This role reports to the Director of Customer & Business Operations and will provide operations support.

Your duties will include:

  • Tech Stack management, troubleshooting and optimisation. Including documentation and team training.
  • Assisting with day-to-day, ad-hoc tech stack troubleshooting for the global sales, marketing and customer teams located in Auckland, NZ and London, UK. Systems include Hubspot, Aircall, Zendesk, Zoom and Gong.
  • Assist in onboarding new team members to ensure correct usage of the tech stack
  • CRM governance and administration including minor workflow changes, adding fields, objects and properties etc
  • Work on marketing automation, assisting with workflow design, implementation and optimisation
  • Managing subscriptions within CRM to meet the changing needs of the business and our customers
  • Identifying and troubleshooting data discrepancies, suggesting ways to fix them at the source
  • Creating, managing and optimising standard CRM dashboards

You’re going to love this job if you:

  • 3-5 years of experience in a Sales or Marketing Operations role
  • HubSpot or Salesforce CRM experience and expertise essential
  • Can work and thrive in a fast-paced environment
  • Are highly organised and can juggle many different tasks at once, (with a knack for prioritisation)
  • Thrive in a team environment where everyone is friendly, smart, and driven.
  • Experience influencing and coordinating cross-functional projects
  • Available to work late (for global calls) 1-2 evenings per week

We offer a dynamic high-growth environment where people can learn and thrive. If you want a fast-paced, action-oriented and sometimes unpredictable and challenging work environment, you’ll fit right in.

For the right candidate, we offer a great benefits package, including competitive remuneration, Employee Share Options (ESOP), Down Tools Days (6 days a year to follow your passion), Volunteer Leave (to pay it forward in our community), Birthday leave (a paid day off so you can celebrate) and a values-based culture.

1 Follower