Full Time Job
Hybrid
Fergus

Senior Customer Success Manager - Growth

Fergus is a 100% New Zealand owned tech company that builds outstanding job management software. We are helping tradespeople all around the world manage their business is a much smarter way.

As our Senior Customer Success Manager - Growth you will be responsible for managing the post-adoption relationship of our cloud based job management software. You will be responsible for shaping the way our customers move through their journey with Fergus, optimising growth opportunities, maintaining engagement and mitigating risk to ensure we continue to meet our retention and growth targets.

You will partner with our wider Success and Product teams to continually look for ways to streamline our processes, identify and remove any barriers that exist which impact our customers ability to successfully use the platform and ultimately drive increased advocacy.

Alongside the great benefits you would expect from a leading tech company (coffee, breakfasts, fresh fruit, flexible working options, ME days, taco rewards, ongoing career development and plenty of fun inclusive events to name a few), one of the best things about Fergus is our people. We have a great culture and super strong traditions and brand values, so you will be joining a diverse and very supportive company. As soon as you join the team at Fergus you’ll be welcomed and an immediate part of the team.e a chat.

Requirements:
  • Minimum of 3 years’ experience in a customer-focused role with demonstrable success and hands-on experience in a customer relationship role in the software industry.
  • Successful track record of achieving growth and retention targets.
  • Capable of taking the initiative and owning your space to drive exceptional experiences for our customers.
  • Competent with technology - knowledge of SaaS and cloud-based products
  • A natural with customers, with a drive to develop excellent relationships.
Benefits:

Not only do we pay well and have some great benefits, but culture and team fit are incredibly important to us at Fergus.

We get that before you commit your valuable time in applying, you may want to suss us out as little. Send Ange or Rochelle an email with your contact details. We are always happy to connect and have a chat.

Fergus