Full Time Job
Hybrid
EROAD

Digital Performance Analyst

This is an opportunity that will give you broad exposure across our UX and product teams. You’ll have true ownership in your role, defining best practice and being the expert in this space.

About the role

If you are looking to broaden your experience in digital performance, then this is a great opportunity to join a leading tech business, where you will work closely with our UX and product teams.

You will play a key role in helping the business gain a deeper understanding of our own and our customers’ digital behaviours, providing insight and identifying opportunities to improve the digital experiences and inform our next generation of products.

This is an ever-evolving role with the opportunity to define best practice and the freedom to challenge.

  • Using data driven insight and evidence you’ll tell stories that support continuous improvement
  • Design and build dashboards, present regular and ad-hoc reports to stakeholders and product teams.
  • Analyse customer journeys and help define task funnels to identify the largest opportunities for improvement and present evidence and insights to support.
  • You’ll champion the use of data and analytics to remove confirmation bias from decision making.
  • Partner with the UX team to define and implement customer satisfaction measures, metrics, and reports

   About you       

  • You love and are known for your strong problem-solving skills and getting things done.
  • You’re a self-starter, with the ability to navigate your way in a fast paced, changing environment.
  • Your natural collaboration style will enable you to work well across the business.

Technical skills:

  • You have 3 – 5 years’ experience in digital analysis, in particular digital performance.
  • You can confidently query structured and unstructured datasets, define the tracking and measurement of key lead and lag indicators, goals and events
  • Hands-on experience with best practice digital techniques including digital analytics, A/B and multivariate testing, BETA group analysis, and conversion rate optimisation
  • Proven knowledge of Google Analytics. Knowledge of Pendo and Hotjar would be advantageous

Why EROAD?

EROAD is a true Kiwi success story in the tech sector! Publicly listed in 2012, we are represented on the NZX and ASX, and recently completed the largest Tech merger in New Zealand's history. We continue to grow rapidly, with over 750 EROADers based in NZ, Australia and the USA. 

Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact.

Benefits

EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance, unlimited sick leve, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a Kiwi-led, global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.

We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.

EROAD