Thematic is a venture-backed software company that helps the world's most recognized companies (Google, LinkedIn, Atlassian, DoorDash and many more!) turn free-text customer feedback into insights using AI and Natural Language Processing.
Whether analyzing millions of survey responses, social reviews or chat logs, companies use us to determine the issues they should focus on to improve customer experiences, build better products and grow revenue.
Thematic is growing rapidly and is hiring for an early-career professional to join our Customer Success team, reporting to our VP of Customer Operations.
This is an entry-level role within our team and based out of Auckland, NZ. It will initially work in a hybrid capacity with the potential to become fully remote in the future.
As a Customer Success Manager, some of your key responsibilities will be:
About You - things that will make you successful:
If you’re a bright, successful, team-player, with crazy attention to detail and can learn quickly -- apply! What you got your degree in doesn’t matter.
Target compensation range for this role is $55k - $60k+ NZD annually, plus bonus, home-office stipend and equity.