Thematic is a venture-backed software company that helps the world's most recognized companies (Google, LinkedIn, Atlassian, DoorDash and many more!) turn free-text customer feedback into insights using AI and Natural Language Processing.

Whether analyzing millions of survey responses, social reviews or chat logs, companies use us to determine the issues they should focus on to improve customer experiences, build better products and grow revenue.

Thematic is growing rapidly and is hiring for an early-career professional to join our Customer Success team, reporting to our VP of Customer Operations.

This is an entry-level role within our team and based out of Auckland, NZ. It will initially work in a hybrid capacity with the potential to become fully remote in the future.

As a Customer Success Manager, some of your key responsibilities will be:

• Own the entire customer relationship - from onboarding to renewal - with senior leaders at our customers worldwide
• Proactively: keep customers engaged and successful with Thematic, using Zoom and our Slack customer community
• Reactively: act as “first point of contact” for questions, requests or issues, responding quickly and with empathy
• Consultatively: learn the industry and Thematic's capabilities, advising customers on best practices for their business
• Initiate and manage communications with internal teams to resolve customer questions and issues
• Be the "voice" of Thematic's customers with internal teams like Sales, Product, Data Science and Marketing