Senior Data Product Manager

  • Full Time Job
  • Hybrid

Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a SaaS that is diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe – and we’re growing!

Our purpose is to "Bring People Together", coupled with a vision to "Create a Connected, Frictionless Travel Experience". While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers.

Our mission is to "Build the World's Leading Business Travel Marketplace"! We’re backed by the likes of and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.


This newly created Senior Data Product Manager role is unique. It will work across our business to set the new data strategy with senior business leaders.

You’ll be on a mission to organise the “wild data” out there into structured, accessible, and business-ready tools. You will be responsible for creating intelligent solutions that will enable Serko to ignite its scale and provide internal growth tools that will be the Eyes and Ears of the company, bringing to life data and what it means for Serko.

You’ll work closely with our partner for business, using their experience and knowledge to embed metrics into the products to allow measurement of KPIs and assess how well our technology and tools are performing.

Influencing teams’ roadmaps by actively encouraging a ‘data-driven culture.’

Working with our Head of Product Operations to create and oversee an experimentation framework for our business.

Working with key stakeholders to ensure their metric needs are considered throughout the business, our customers and partners.

What you'll bring
  • A unique blend of business and technical savvy; a big-picture vision, and the drive to own a product and make that vision a reality.
  • Senior Product Manger experience, preferably in both B2B & B2C products
  • Excellent communication skills, with the ability to convey complex requirements in a precise and clear manner
  • Outstanding leadership skills with a high sense of ownership and decision-making skills
  • Experienced in writing product specifications and dataset design, partnering with data analytics, data engineering and data science teams
  • Preferably experience with data modelling, analytics and reporting.
  • Embedding metrics into the products to allow measurement of KPIs and assess how well our technology and tools are performing.
  • Influencing teams’ roadmaps by actively encouraging a ‘data-driven culture.’
  • Ability to work at a detailed product level and step up and work at a product portfolio level.
  • Confidence and ability to gather feedback from internal and external sources (key clients, our sales and client services team to spend time understanding client demands, problems and help innovate solutions for the broader market).
  • Can understand the strategic market positioning of the product.

Serko has a culture where our people bring their whole selves to work, where we believe that inclusion & diversity make us better.

  • A competitive base salary and opportunity to take part in our employee incentive share scheme, kiwisaver (or global equivalent) and life insurance
  • Flexible and hybrid working arrangements, where you get to choose how to best structure your day and week so you can be at your best
  • A focus on both wellbeing and doing, including:
    • Wellbeing & volunteer days, focused meeting free time
    • Discounted Southern Cross health insurance (NZ), free flu shots, and access to a confidential support, guidance and counselling service
  • Enhanced parental leave including
    • 20 weeks on full pay for the primary caregiver
    • Three weeks paid Partner Leave
  • Support for the Primary Caregiver transitioning back to work after leave – work 3 days and paid 5 days for the first month back to work
  • Access to travel industry discounts
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