We’re noissue, a global platform that gives brands easy access to sustainable, customisable packaging. We are headquartered in NZ with two key hubs in North America and Asia. We have over 100,000 customers using our platform, primarily based in North America & Australia.

Our team is world class - focused with a clear vision for our customers, we think critically, adapt quickly and are always looking for ways to improve.

Role summary

The role of a noissue Account Manager is to support our larger customers from their first interaction with us, through a smooth sales process and ongoing relationship management. This role works across customers and industries so no two days are the same!

This person will manage a pipeline of leads and opportunities and carry out an efficient sales cycle. They will be responsible for managing prospective and current customer requirements with a focus on meeting revenue and retention metrics.

Key Characteristics:

We’re looking for someone who’s comfortable at the intersection of relationship management and business development. This person should also thrive in a remote company with staff all over the world that is growing and changing quickly.

We’re looking for someone who is able to communicate clearly and concisely with high-value customers and identify relevant opportunities and add value to their business. Data hygiene is paramount, so this person must be detail and process-oriented.

As a team based in multiple countries, the ability to communicate well and drive conversations forward in an efficient manner is key.

The ideal candidate has a high level of professionalism, a natural ability for developing a rapport with customers, a good understanding of quoting/invoicing and project management skills, and consistently makes decisions with transparency and thoughtfulness top of mind.

Requirements:

• 2-3 years working experience in an account management or similar role
• Ability to think strategically about how to progress opportunities through a funnel
• Ability to independently manage a pipeline and funnel to achieve revenue and retention targets
• Can balance and organize a high volume of new opportunities and current deals
• Hyper-organized
• Strong communication, problem-solving and interpersonal skills
• Ability to manage multiple projects at once

What is it like to work at noissue?

The culture at noissue is simple- we’re a place where creativity, innovation and collaboration are fostered - we don’t just say it, we live by it! We support our team members in doing their best work because we know that we need them to help us smash our goals.

We love giving people opportunities to stretch themselves and learn new things on the job. Flexible, remote working is at the heart of our culture because having a good work/life balance is important to us.