Customer Support Representative

  • Full Time Job
  • Hybrid

An exciting opportunity to join our team has become available! We are looking for a proactive and passionate customer service star, with a technology background or aptitude.

In this role you will join our solutions-focused Support Team who provide support for our suite of products and manage client issues through to resolution. A positive disposition and demonstrated resilience are a must as we work in an ever changing, fast-paced environment.

This is an Auckland-based role in our Rosedale office. To be considered, you must be eligible to work legally in New Zealand on a full-time basis.

Who Are We?

Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, Singapore, the United Kingdom, The Netherlands and the United States. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

What You’ll Do

  • Provide excellent phone, email, chat and ticket orientated support to our diverse range of clients, to reassure, gather information, set expectations and provide the appropriate resolutions or responses
  • Take ownership of problems and be dedicated to providing solutions for our clients
  • Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
  • Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
  • Report on client support issues and opportunities and assist in enhancing our training programs
  • Contribute, question and share knowledge with internal teams for product improvement.

What You'll Bring

  • Demonstrated problem solving skills with high level interpersonal abilities 
  • Ability to work collaboratively
  • Strong attention to detail 
  • Willingness to get in and get the job done
  • Positive attitude and resilient
  • Prior experience with the suite of Simpro products would be beneficial but not essential
  • 100% commitment to the success of our customers
  • Recent university graduates are also encouraged to apply.

Core values required of all Simpro employees

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

  • We Are One Team 
  • We Own It 
  • We Innovate 
  • We Understand
  • We Care 
  • We Have Fun

What We Can Offer You

  • Hybrid work, after qualifying period
  • Ground-breaking parental leave entitlements
  • Participation in Simpro's Equity Share Program
  • Fantastic product training
  • Fun team camaraderie and events
  • Opportunities for growth and development
  • Work and collaborate with a global team
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