Social Media Coordinator

  • Full Time Job
  • Remote (NZ Based)

We are looking for a talented Social Media Coordinator in New Zealand. This is a part-time Contractor position, with a potential to lead to full-time employment.

You know how to craft engaging social media content and how to grow followers in an authentic way. You are a creative thinker and a concise writer. You constantly learn about the latest social media techniques. You are great at planning and managing tasks.

About Thematic

Thematic is a SaaS platform for customer feedback analysis, powered by the latest AI algorithms. Our goal is to empower companies to get clear and accurate insights from customer feedback in a fast and effortless way. We work with the likes of Google, LinkedIn, Atlassian and Doordash (just to name a few). Our users are researchers, analysts and product operations people. By getting a faster understanding of customer needs, our customers improve their customer metrics, and grow faster. We are looking for our first dedicated Social Media Coordinator who can take our budding presence on Linkedin and Twitter to the next level.

We've been around since 2017 and are a fully remote team of 20+. Our R&D happens in New Zealand, our sales focus has been mainly in the US. We use modern tools like Slack, Jira and Zoom for communication and collaboration. We strive to minimize meetings, but also dedicate time to build a diverse and inclusive company culture. We are well funded (YCombinator, AirTree) and profitable.


A successful Social Media Coordinator at Thematic will be responsible for creating and scheduling social media content. This includes:

  • Curate engaging content for our social media channels. This includes company LinkedIn and Twitter, as well as our founder’s personal Linkedin account.
  • Create a mix of content (educational, inspirational and promotional) in a mix of formats (text, video, carousel, polls)
  • Increase engagement, followers and Thematic/founder brand awareness amongst the target audience
  • Collaborate with the marketing team to ensure that social media content aligns with overall marketing strategies
  • Ensure that all content created is consistent with the brand's voice and tone, as supported by documents, examples and 1:1 training
  • Maintain a full social media calendar (we use Publer - it’s easy to pick up if you’ve used any schedulers before)
  • Respond to comments and relevant posts on social media channels in a timely and professional manner.
  • Monitor and evaluate social media to track performance and adjust strategies accordingly

What you need to be successful in this role:

  • Proven experience as a Social Media Coordinator
  • Proven experience in brand communications
  • Excellent communication and writing skills
  • Knowledge of social media management tools and techniques
  • Strong attention to detail and ability to multitask
  • Ability to work both independently and collaboratively

Not required but nice to have:

  • Social media experience for a B2B SaaS company
  • Experience building communities

We know someone like you is in demand right now, so why should you choose to work with us?
Well, we take care of our team!

  • You'll enjoy flexible working hours. Work late, work early, it's up to you how to plan your week
  • You’ll gain exposure to some of the world’s top brands
  • You will be a part of a smart and high performing team that makes sure to have fun as well as work hard

In terms of pay and hours required, it really depends on the level of experience of the person applying. At the minimum, we'll need 20h per week, but open to more. There is also an opportunity to convert this role into a full-time long-term.