We have a great opportunity for a Helpdesk Coordinator to join the Corporate Solutions team in our Wellington CBD office. We are looking for a confident professional with administrative experience to take ownership of the Facilities Management Helpdesk.

Please note that this is an administrative support role, not an IT service desk role.

This role is 20 hours per week, preferably Monday - Friday 3 pm - 7 pm, or to be agreed with the successful candidate.

Responsibilities;
- Assist with enquiries and fault requests via phone, email, and system-generated requests
- Provide a high level of personalised and professional customer service
- Liaise with Facilities Managers and contractors
- Maintain the Facilities Management database
- Support the Operations Manager and wider team as required

Qualifications:
- Strong written and verbal communication skills
- Strong organisational and priority management skills
- Strong attention to detail and accuracy
- The ability to cope under pressure
- Team player
- Proactive and flexible
- Intermediate to advanced Microsoft Office skills
- Willingness to learn and master our property-based system

Additional Information:
Our enterprising culture empowers our people to do their best work, collaborating with our global experts to maximise every opportunity and lead the industry. For you, this means a world of opportunity and the platform to learn, grow and succeed.

Kia Ora! The work of a Shopify Support Advisor is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.

As an Advisor, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.

If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.

Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small squad, who is there to support you. All Advisors work a combination of weekdays, weekends and holidays in a full-time capacity.

We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.

Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!

Responsibilities:

- Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails.
- Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
- Acting as a business coach and thinking about the merchant’s business holistically when offering solutions.
- Completing essential follow-up documentation after each interaction.
- Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
- Offer needs-based solutions, not pushy sales.
- Advocating for merchants and the Shopify platform by communicating with stakeholders.
- Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.

Requirements for the role:

- Live and have legal authorization to work in New Zealand.
- Extensive experience providing exceptional customer service in a contact centre, retail or service environment.
- Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
- Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
- The hours that we are currently hiring for are set to be a rotating schedule with varying 8-hour shifts starting anytime between 7:00 am - 11:00 am in your local timezone. This means some days your shifts could be as early as 7 am-3 pm, and as late as 11 am-7 pm. You would have notice well in advance for your scheduled times, and the idea would be to have them as consistent as possible, but due to varying needs, we do require full availability. This would also include rotating weekend shifts.
- Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
- Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment.
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- Willingness to learn all about entrepreneurship, care deeply about people support and enjoy having genuine human conversations.
- Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
- Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
- Ensure privacy and security practices are followed at all times for both merchants and Shopify.

Bonus experience:

- A background or interest in business, marketing, retail, or sales.
- Ran or had exposure to running a business or being an entrepreneur.

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

Kia Ora! The work of a Shopify Support Advisor is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.

As an Advisor, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.

If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.

Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small squad, who is there to support you. All Advisors work a combination of weekdays, weekends and holidays in a full-time capacity.

We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.

Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!

Responsibilities:

- Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails.
- Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
- Acting as a business coach and thinking about the merchant’s business holistically when offering solutions.
- Completing essential follow-up documentation after each interaction.
- Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
- Offer needs-based solutions, not pushy sales.
- Advocating for merchants and the Shopify platform by communicating with stakeholders.
- Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.

Requirements for the role:

- Live and have legal authorization to work in New Zealand.
- Extensive experience providing exceptional customer service in a contact centre, retail or service environment.
- Have appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
- Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
- The hours that we are currently hiring for are set to be a rotating schedule with varying 8-hour shifts starting anytime between 7:00 am - 11:00 am in your local timezone. This means some days your shifts could be as early as 7 am-3 pm, and as late as 11 am-7 pm. You would have notice well in advance for your scheduled times, and the idea would be to have them as consistent as possible, but due to varying needs, we do require full availability. This would also include rotating weekend shifts.
- Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
- Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment.
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- Willingness to learn all about entrepreneurship, care deeply about people support and enjoy having genuine human conversations.
- Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
- Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
- Ensure privacy and security practices are followed at all times for both merchants and Shopify.

Bonus experience:

- A background or interest in business, marketing, retail, or sales.
- Ran or had exposure to running a business or being an entrepreneur.

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

In our global contact centre based in Mangere as a Booking Host, you'll help our customers with their travel, make bookings and answer their questions.

About you

For someone with one to two years customer service or sales experience, this will be an exciting and fun role - even more so if you know the tourism industry well. It would be a big advantage if you have a tertiary qualification, and we'd love it if you could speak a second language as you'll deal with customers from all over the world.

As well as an enthusiasm for travel and tourism, you'll be able to show strong attention to detail, along with excellent listening skills. Being tech-savvy will be a big help, too.

Your key responsibilities:

- Help our customers to book unforgettable campervan holidays of a lifetime
- Be driven by achieving sales targets and providing excellent customer service
- Familiarise our customers with product knowledge and what's fun to do in New Zealand and Australia

In return, you'll get to be part of a happy, fun team, where we support and take care of one another.

We're a diverse crew, with people from all backgrounds, and you'll be made to feel welcome from day one. With a competitive salary, incentive packages, and development and career opportunities, there's really no better use for your customer service skills.

Want to apply?

If you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

Snap Rentals is looking for an awesome person to join our small busy team.

We are looking for somebody to start immediately who has, great customer service skills to work with our customers, as well as not being afraid of getting their hands dirty to help us clean our vehicles.

The successful applicant will have:

- Customer Service Experience
- A full, clean driving license
- Happy to work outside in all weather conditions
- A valid work visa

If this sounds like you and you are able to work on a 7-day working roster then, please apply now.

This is a unique customer service role with variety and plenty of customer contact. Your duties will range from taking calls, making bookings, to checking in passengers, marshalling vehicles, handling luggage and working on the lines to prepare our ships for its voyage across the beautiful Cook Strait.

You will be required to drive our luggage truck from the terminal to our ships. A full and clean drivers' licence is required, as will your ability to drive a manual vehicle.

Our days revolves around our ships sailing times, therefore, you may be required to work nights, weekends and public holidays.

This is a varied role where no two days are the same and you'll be guaranteed to have fun while striving to deliver a memorable service for our travellers. You'll be part of an awesome team based at the Wellington Ferry Terminal, we're a tight knit bunch, supportive and passionate about exceeding our customers' expectations.

What are we looking for?
You must love working with people and have a passion for delivering excellent customer service! You will get to meet and interact with a diverse group of travellers from all over the world and different walks of life, and you will get the opportunity to make their experience on the Bluebridge Cook Strait Ferries just a little bit more special.

We are looking for enthusiastic team players with a positive can-do attitude, fantastic communication skills and ability to remain calm under pressure. You'll be tech-savvy and can pick up new systems quickly and have high attention to detail.

If you're looking for a fantastic career in tourism or customer service, then this could be the perfect role or you. We would love to hear from you, please apply online now!